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The Dog Groom UK Mobile Salon


Dog Groom UK Terms of Service

Because we care about your dog, please read the following advice:

Your Pet Care
During the grooming process all care is taken to ensure the health of your pet, which is of the utmost importance to us. Dog Groom UK groomers and owners are not liable for any pre-existing conditions and problems found during grooming. Any advice given regarding health problems should be checked and agreed by your vet.

De-matting
In the event of matted fur needing a clip down, the owner should be aware that irritation may occur from the shaving process. Due to matting sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working in that area. The owner agrees that Dog Groom UK shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted neglected coat. The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.

Aggressive Dogs
Dog Groom UK reserves the right to refuse to groom any pet for the safety of the groomer and the dog. The owner agrees to inform Dog Groom UK prior to grooming if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog.

Conditions of Guarantees
Guarantee of service and any refunds, will only be considered if a customer's dog has been groomed 8 weeks prior to Dog Groom UK calling. This is so that the dog's coat is in good condition and free from any knots or matting. Failure to maintain the coat could result in losing the shape of the breed.

Cancellations
Missed appointments will incur a fee of 50% of the standard grooming charge. This also applies to cancellations with less than 24 hours notice given.

Please make sure your dog has relieved itself prior to the grooming appointment.

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